Privacy Policy

Effective date: 15 September 2026

This Privacy Policy explains how Friend Tech IT Solutions ("Friend Tech", "we", "us") handles personal data when you visit our website, contact us, request a quote, start a project or apply for a job. We are based in the Kingdom of Bahrain.

1. Information we collect

Information you provide

When you use the forms on our website, we collect the information you choose to submit. Depending on the form, this may include:

• Contact, quote and project request forms: your name, company name, email address, phone or WhatsApp number, industry, country, project details, budget range and any attachments you upload.
• Job applications: your name, contact details, CV, cover letter, LinkedIn profile or portfolio links and any other information you include in your application.

Please do not include sensitive personal data (for example health information) in forms or attachments unless it is necessary.

Information collected automatically

When you browse the website, we and our service providers may collect technical data such as your IP address, browser type and device information, the pages you visit, referring pages and the date and time of your visit. We may also record when a WhatsApp contact button is clicked, so we can understand how visitors prefer to reach us.

Cookies

We use essential cookies to run the website securely and, only with your consent, optional analytics and marketing cookies. Details are provided in our Cookie Policy.

2. How we use your information

• To respond to your enquiries and provide quotations or proposals.
• To assess, plan and deliver projects and services you request.
• To review job applications and communicate with candidates.
• To operate, secure and improve our website, including preventing spam and misuse of forms.
• To understand how the website is used, where you have allowed analytics cookies.
• To keep reasonable business records and meet legal obligations.

3. Legal basis for processing

We process personal data where it is needed to respond to a request you make or to take steps before entering into an agreement with you, where we have a legitimate business interest that is not outweighed by your rights (such as securing our website), where you have given consent (such as optional cookies), or where processing is required to comply with legal obligations.

4. Sharing your information

We do not sell your personal data. We share it only where necessary with service providers that help us operate our business, such as website hosting, email, cloud storage and, where enabled with your consent, analytics or advertising platforms. These providers may only use the data to provide their services to us. We may also disclose information where required by law or to protect our legal rights.

Some service providers may store or process data outside the Kingdom of Bahrain. Where this happens, we aim to use reputable providers that apply appropriate safeguards.

5. How long we keep information

We keep personal data only for as long as it is needed for the purpose it was collected, for example to handle your enquiry, deliver a project or complete a recruitment process, and afterwards only as long as reasonably required for legitimate business records or legal obligations. When data is no longer needed, we delete it or make it anonymous.

6. Security

We take reasonable technical and organisational measures to protect personal data, including encrypted connections (HTTPS), access controls and restricted handling of uploaded files. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

Subject to applicable law, you may ask us to:

• give you access to the personal data we hold about you;
• correct information that is inaccurate or incomplete;
• delete your personal data where there is no longer a valid reason to keep it;
• withdraw your consent at any time where processing is based on consent, including cookie consent.

We may need to verify your identity before acting on a request.

8. Applicable law

We aim to handle personal data in line with applicable laws in the Kingdom of Bahrain, including the Personal Data Protection Law (Law No. 30 of 2018).

9. Third-party websites

Our website may link to other websites, including client websites shown in our portfolio. We are not responsible for the privacy practices of those websites and encourage you to read their policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a new effective date.

11. Contact us

For questions about this policy or to make a request about your personal data, email info@friendtechitsolutions.com.